Refund & Cancellation Policy
Order Cancellations
Orders may be cancelled for a full refund until production of the order has commenced.
If you need to cancel your order, please contact us as soon as possible. We will always do our best to assist where practical.
After Production Begins
Once preparation of your order has commenced, cancellations, changes and refunds are generally not available, as all products are handcrafted and made fresh to order specifically for each customer.
Product Issues
If you believe there is an issue with your order, please contact us within 24 hours of collection, including photographs where appropriate.
Refund or replacement requests will be assessed on a case-by-case basis.
Approved Refunds
Approved refunds will be processed to the original payment method used at checkout.
Please allow 5–10 business days for funds to appear, depending on your payment provider.
Pickup Orders
As all products are handcrafted and made fresh to order, we are unable to accept returns on products where no fault exists.
This does not affect your rights under the Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact
Email: hello@lacasadeltiramisu.com.au